Return policy

We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help. Please review our return policy below to understand the process and requirements.

Eligibility for Returns

To be eligible for a return, please ensure that your item meets the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.

Timeframe for Returns

You have 14 days from the date of receiving your item to request a return. Unfortunately, if 14 days have gone by since your purchase, we cannot offer you a refund or exchange.

How to Initiate a Return

To start the return process, please send an email to fortunelinx@velmorw.com. In your email, include your order number and the reason for the return. Please note: You must email us to obtain the return address and further instructions. Returns sent without prior authorization may not be accepted.

Refund Processing

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5 to 10 business days, depending on your card issuer's policies.

If you have any questions about our returns policy, please contact us at fortunelinx@velmorw.com.