Shipping policy

We want you to be completely satisfied with your purchase. If you are not entirely happy, you may return your item(s) under the conditions outlined below.

Eligibility for Returns

To be eligible for a return, please ensure that your item meets the following criteria:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.

Return Time Limit

You have 14 days from the date of receiving your item to request a return. Unfortunately, if 14 days have gone by since your delivery, we cannot offer you a refund or exchange.

How to Initiate a Return

To start the return process, please send an email to fortunelinx@velmorw.com to obtain the return address and further instructions. Please do not send your purchase back to us without prior authorization.

Refund Processing

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5~10 business days, depending on your card issuer's policies.

If you have any questions about our returns policy, please contact us at fortunelinx@velmorw.com.

Thank you for choosing our store. We are committed to ensuring that your shopping experience is smooth and your order reaches you safely. Below you will find detailed information regarding our order processing and shipping procedures.

Order Processing

Once your payment has been successfully verified, our team begins preparing your items for shipment. Please allow approximately 3 business days for us to process, pack, and hand over your order to our logistics partners. During peak seasons or promotional events, processing times may vary slightly, but we strive to dispatch all orders as quickly as possible.

Shipping Method

We are pleased to offer Free Standard Shipping on all orders. We collaborate with reliable carrier services to ensure your package is handled with care throughout its journey. While we do not specify exact delivery dates due to variations in destination addresses and customs procedures, you can expect a efficient and trackable delivery service.

Tracking Your Order

As soon as your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to monitor the status of your shipment in real-time. Please note that it may take up to 24-48 hours for the tracking information to become active on the carrier's website.

Important Notes

  • Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or lost packages resulting from incorrect address information.
  • For international orders, please be aware that your shipment may be subject to import duties and taxes, which are levied once the package reaches your destination country. These charges are the responsibility of the customer.
  • If you have any questions about your order or need assistance, our customer support team is always ready to help.